> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lacy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Disable AI

> Disable AI replies for a specific conversation, allowing a human agent to take over

Disables AI responses for a conversation. Once disabled, the assistant will stop generating replies — any new messages in the conversation will be stored but not answered by the AI.

This is useful for **human takeover** flows: configure a mid-call tool or automation that calls this endpoint when a customer requests to speak with a human agent.

### Authentication

This endpoint requires your **API key** as a Bearer token.

### Path Parameters

**uuid** `string` *required*

The unique UUID identifier of the conversation

### Response Fields

**status** `boolean`

`true` when the operation was successful

**ai\_enabled** `boolean`

Will always be `false` on success

### Error Responses

**status** `boolean`

`false` when an error occurs

**error** `string`

Error message. Possible values:

* `Conversation not found` — the UUID does not exist or belongs to a different account

```bash cURL theme={null}
curl -X POST "https://app.lacy.ai/api/user/conversations/7c9e6679-7425-40de-944b-e07fc1f90ae7/disable-ai" \
  -H "Authorization: Bearer YOUR_API_KEY"
```

```javascript JavaScript theme={null}
const conversationId = '7c9e6679-7425-40de-944b-e07fc1f90ae7';

const response = await fetch(
  `https://app.lacy.ai/api/user/conversations/${conversationId}/disable-ai`,
  {
    method: 'POST',
    headers: {
      'Authorization': 'Bearer YOUR_API_KEY',
    },
  }
);

const data = await response.json();
console.log(data.ai_enabled); // false
```

```python Python theme={null}
import requests

conversation_id = '7c9e6679-7425-40de-944b-e07fc1f90ae7'

response = requests.post(
    f'https://app.lacy.ai/api/user/conversations/{conversation_id}/disable-ai',
    headers={'Authorization': 'Bearer YOUR_API_KEY'}
)

data = response.json()
print(data['ai_enabled'])  # False
```

```json 200 Success theme={null}
{
  "status": true,
  "ai_enabled": false
}
```

```json 404 Not Found theme={null}
{
  "status": false,
  "error": "Conversation not found"
}
```

```json 401 Unauthorized theme={null}
{
  "error": "Unauthorized"
}
```

## Human Takeover Flow

A common pattern is to configure a mid-call tool that triggers this endpoint when the customer asks to speak with a human:

1. Create a mid-call tool (e.g. `transfer_to_human`) with a webhook pointing to your ActivePieces or automation flow
2. In your automation flow, call `POST /user/conversations/{uuid}/disable-ai` using your API key
3. Notify your support team (e.g. via Slack, email, or CRM) with the conversation UUID
4. The AI stops responding — your agent takes over by sending messages directly

To re-enable AI later, use the [Enable AI](https://docs.lacy.ai/api-reference/conversations/enable-ai.md) endpoint.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.