# Lacyai Support Docs

## Docs

- [AI Prompt Editor](https://docs.lacy.ai/ai-assistants/ai-prompt-editor.md): Edit and improve your assistant's prompts using AI-powered suggestions through a conversational interface
- [Assistant best practices](https://docs.lacy.ai/ai-assistants/assistant-configuration.md): Quick guide to fine-tune mode, transcriber, model, and other settings for the best call experience.
- [Assistant Modes](https://docs.lacy.ai/ai-assistants/assistant-modes.md): Understand the three voice generation modes available for your AI assistants and when to use each one.
- [Cal.com Appointment Scheduling](https://docs.lacy.ai/ai-assistants/cal-com-scheduling.md): Learn how to enable your AI assistant to schedule appointments using Cal.com integration
- [Creating and Editing an AI Assistant](https://docs.lacy.ai/ai-assistants/creating-and-editing.md): Step-by-step guide on how to create, configure, and modify your AI assistants for both inbound and outbound calls
- [Custom Mid-Call Tools](https://docs.lacy.ai/ai-assistants/custom-tools.md): Learn how to create and configure custom API integrations that your AI assistant can use during calls
- [Filler Audio](https://docs.lacy.ai/ai-assistants/filler-audio.md): Learn how to use filler audio to create more natural conversations with your AI assistant
- [Flow Builder](https://docs.lacy.ai/ai-assistants/flow-builder.md): Design conversation flows visually with an intuitive drag-and-drop interface
- [Initial Message & Audio](https://docs.lacy.ai/ai-assistants/initial-message.md): Learn how to create effective initial messages and use custom audio files for the best first impression
- [System Prompts](https://docs.lacy.ai/ai-assistants/system-prompt.md): Learn how to create effective system prompts - the core intelligence of your AI assistant
- [Test Chat Interface](https://docs.lacy.ai/ai-assistants/test-chat.md): Test your assistant with a text-based chat interface for rapid iteration
- [Testing Your Assistant](https://docs.lacy.ai/ai-assistants/testing.md): Learn how to quickly test your AI assistant for both inbound and outbound calls
- [Tools & Functions](https://docs.lacy.ai/ai-assistants/tools-and-functions.md): Explore the built-in tools and functions that enhance your AI assistant's capabilities during calls
- [Voice Selection & Voice Cloning](https://docs.lacy.ai/ai-assistants/voice-selection.md): Learn how to select built-in voices or clone your own voice for your AI assistants
- [Web Widget](https://docs.lacy.ai/ai-assistants/web-widget.md): Embed your AI assistant on your website with voice and chat capabilities
- [What is an AI Assistant?](https://docs.lacy.ai/ai-assistants/what-is-ai-assistant.md): Understand what an AI Assistant is, its key components, and how it can help automate your phone interactions
- [Create assistant](https://docs.lacy.ai/api-reference/assistants/create-assistant.md): Create a new AI assistant with specified configuration
- [List assistants](https://docs.lacy.ai/api-reference/assistants/get-assistants.md): List all assistants for the authenticated user with pagination
- [Authentication](https://docs.lacy.ai/api-reference/authentication.md): Learn how to authenticate your API requests
- [List calls](https://docs.lacy.ai/api-reference/calls/get-calls.md): List all calls for the authenticated user with filtering options
- [List campaigns](https://docs.lacy.ai/api-reference/campaigns/index.md): List all campaigns
- [List Conversations](https://docs.lacy.ai/api-reference/conversations/list-conversations.md): List all conversations for the authenticated user with filtering and pagination
- [Introduction](https://docs.lacy.ai/api-reference/introduction.md): Welcome to the Lacy.ai API
- [Create lead](https://docs.lacy.ai/api-reference/leads/create.md): Create a new lead in the Lacy.ai system
- [Send SMS](https://docs.lacy.ai/api-reference/sms/send-sms.md): Send an SMS message using your phone number
- [Get current user](https://docs.lacy.ai/api-reference/user/me.md): Get the authenticated user's profile information
- [Introduction](https://docs.lacy.ai/automation-platform/introduction.md): Learn How to Automate Your AI Call Workflows with Lacy.ai
- [Overview of No-Code Automation](https://docs.lacy.ai/automation/overview.md): Learn about Lacy.ai's built-in automation engine for creating workflows without coding
- [Phone System Integrations](https://docs.lacy.ai/automation/phone-system.md): Learn how to integrate Lacy.ai with your existing PBX or VOIP infrastructure through SIP trunks
- [Webhook & API](https://docs.lacy.ai/automation/webhook-api.md): Learn how to use webhooks and the REST API for custom integrations and automation
- [Creating a Campaign](https://docs.lacy.ai/campaigns/creating-campaigns.md): Step-by-step guide to setting up your first automated calling campaign
- [Campaigns Overview](https://docs.lacy.ai/campaigns/index.md): Learn how to create and manage automated calling campaigns to reach multiple leads efficiently
- [Handling Interruptions & Speech Sensitivity](https://docs.lacy.ai/conversation-design/interruptions.md): Configure how your AI assistant handles interruptions, voice activity detection, and speech patterns
- [Inserting Knowledge Bases](https://docs.lacy.ai/conversation-design/knowledge-bases.md): Learn how to provide your AI assistant with access to FAQs, documents, and other knowledge sources
- [Language & Accent Support](https://docs.lacy.ai/conversation-design/language-support.md): Explore available languages and accents for your AI assistant, and learn how to request new ones
- [Prompt Writing Basics](https://docs.lacy.ai/conversation-design/prompt-basics.md): Learn how to write effective system prompts and initial messages for your AI assistants
- [Conversations Overview](https://docs.lacy.ai/conversations/overview.md): Track and review text-based conversations with your AI assistant
- [Viewing & Managing Conversations](https://docs.lacy.ai/conversations/viewing-and-managing.md): How to view, filter, and manage your conversation history
- [Custom Dashboards](https://docs.lacy.ai/custom-dashboards/overview.md): Create personalized dashboards with widgets to track your call metrics and performance
- [Widget Configuration](https://docs.lacy.ai/custom-dashboards/widget-types.md): Complete guide for configuring Stat, Chart, and Table widgets with all available options
- [Core Concepts](https://docs.lacy.ai/getting-started/core-concepts.md): Learn the fundamental building blocks of Lacy.ai, including system prompts, voices, and AI assistants
- [Understanding Call Minutes & Billing](https://docs.lacy.ai/getting-started/understanding-billing.md): Learn how Lacy.ai billing works, including call minutes calculation, phone number rentals, and usage monitoring
- [Configuring the Inbound Assistant](https://docs.lacy.ai/inbound-calls/configuring.md): Set up your inbound AI assistant with prompts, voices, and tools for handling incoming calls
- [Inbound Call Insights](https://docs.lacy.ai/inbound-calls/insights.md): Access and analyze inbound call data, including transcripts, recordings, and automation triggers
- [Inbound Calls Overview](https://docs.lacy.ai/inbound-calls/overview.md): Learn how AI assistants handle incoming calls, from answering to call completion and analytics
- [Provisioning & Managing Phone Numbers](https://docs.lacy.ai/inbound-calls/provisioning.md): Learn how to provision, assign, and manage phone numbers for inbound AI calls
- [How It Works (Quick Overview)](https://docs.lacy.ai/introduction/how-it-works.md): Understand the technical flow of how Lacy.ai processes and handles phone conversations using AI
- [Key Terminology](https://docs.lacy.ai/introduction/key-terminology.md): Essential terms and concepts you need to know to use Lacy.ai effectively
- [What is Lacy.ai?](https://docs.lacy.ai/introduction/what-is-lacy.md): Learn about Lacy.ai, a voice automation platform that uses AI to handle real-time phone conversations
- [Importing Leads](https://docs.lacy.ai/leads/importing-leads.md): Import leads from CSV and Excel files with validation and error handling
- [Leads Overview](https://docs.lacy.ai/leads/index.md): Manage your campaign contacts with primary leads, secondary contacts, and custom variables
- [Managing Leads](https://docs.lacy.ai/leads/managing-leads.md): Create, edit, and organize leads with custom variables and secondary contacts
- [Caller ID & Handling](https://docs.lacy.ai/outbound-calls/caller-id.md): Learn how to configure and manage caller ID for outbound campaigns
- [Creating & Managing Campaigns](https://docs.lacy.ai/outbound-calls/campaigns.md): Step-by-step guide to creating and managing outbound call campaigns, including lead imports and monitoring
- [Mass/Parallel Dialing](https://docs.lacy.ai/outbound-calls/mass-dialing.md): Learn how to manage high-volume outbound campaigns with parallel dialing while maintaining compliance
- [Outbound Calls Overview](https://docs.lacy.ai/outbound-calls/overview.md): Learn about outbound call campaigns, including sales calls, reminders, and follow-ups using AI assistants
- [Scripts & Prompts for Sales or Collections](https://docs.lacy.ai/outbound-calls/scripts-and-prompts.md): Learn how to write effective system prompts and scripts for outbound sales and collection calls
- [Voicemail Handling](https://docs.lacy.ai/outbound-calls/voicemail-handling.md): Learn how your AI assistant handles voicemail detection in outbound calls
- [Assigning Numbers to Assistants](https://docs.lacy.ai/phone-numbers/assigning-to-assistants.md): Learn how to connect your phone numbers to AI assistants for both inbound and outbound calls
- [Pricing & Regions](https://docs.lacy.ai/phone-numbers/pricing-and-regions.md): Understand phone number pricing across different regions, documentation requirements, and additional fees
- [Purchasing & Managing Numbers](https://docs.lacy.ai/phone-numbers/purchasing-and-managing.md): Learn how to purchase, provision, and manage phone numbers for your AI assistants
- [SMS Capabilities](https://docs.lacy.ai/phone-numbers/sms-capabilities.md): Learn about SMS features, requirements, and pricing for your phone numbers
- [Types of Phone Numbers](https://docs.lacy.ai/phone-numbers/types.md): Learn about the different types of phone numbers you can use with Lacy.ai: dedicated numbers, SIP integration, and Caller ID
- [Number Rentals & International Rates](https://docs.lacy.ai/pricing/number-rentals.md): Understand phone number rental costs, plus how SIP and Caller ID usage is billed by the minute.
- [Cost Overview](https://docs.lacy.ai/pricing/overview.md): Understand the main components of Lacy.ai pricing, including call minutes, number rentals, and optional fees
- [Pricing Breakdown](https://docs.lacy.ai/pricing/usage-based.md): Detailed explanation of how call minutes are calculated and billed
- [Managing Your Numbers](https://docs.lacy.ai/provisioning/managing-numbers.md): Learn how to view, label, release, and manage your provisioned phone numbers
- [SIP Integration](https://docs.lacy.ai/provisioning/sip-integration.md): Connect your existing phone system and numbers to lacy.ai
- [DIDLogic Integration](https://docs.lacy.ai/provisioning/sip-trunking/didlogic.md): A step by step guide to connect your DIDLogic account via SIP trunking
- [Twilio Integration](https://docs.lacy.ai/provisioning/sip-trunking/twilio.md): A step by step guide to connect your Twilio phone numbers via Elastic SIP Trunking
- [Zadarma Integration](https://docs.lacy.ai/provisioning/sip-trunking/zadarma.md): A step by step guide to connect your Zadarma phone numbers via SIP trunking
- [Supported Countries](https://docs.lacy.ai/provisioning/supported-countries.md): Learn about phone number availability and provisioning across different countries
- [Data Retention](https://docs.lacy.ai/settings/data-retention.md): Configure GDPR-compliant data retention periods for your account
- [AI Behavior Issues](https://docs.lacy.ai/troubleshooting/ai-behavior.md): Troubleshoot and optimize your AI assistant's conversation behavior and responses
- [Billing & Credits](https://docs.lacy.ai/troubleshooting/billing.md): Troubleshoot billing issues, understand charges, and learn about refund policies and usage tracking
- [Cal.com Issues](https://docs.lacy.ai/troubleshooting/cal-com.md): Troubleshoot common Cal.com integration issues
- [Calendly Issues](https://docs.lacy.ai/troubleshooting/calendly.md): Troubleshoot common Calendly integration issues
- [Call Quality Issues](https://docs.lacy.ai/troubleshooting/call-quality.md): Troubleshoot and optimize call quality, latency, and connection issues
- [Campaign Issues](https://docs.lacy.ai/troubleshooting/campaigns.md): Solve common campaign issues and optimize performance
- [GoHighLevel Issues](https://docs.lacy.ai/troubleshooting/gohighlevel.md): Common GoHighLevel integration problems and solutions
- [Leads Issues](https://docs.lacy.ai/troubleshooting/leads.md): Solve common lead management issues and import problems
- [SIP Integration Issues](https://docs.lacy.ai/troubleshooting/sip-integration.md): Troubleshoot SIP trunk connection problems and configuration issues
- [Voice & Response Issues](https://docs.lacy.ai/troubleshooting/voice-problems.md): Troubleshoot voice quality and response timing issues with your AI assistant
- [Web Widget Issues](https://docs.lacy.ai/troubleshooting/web-widget.md): Troubleshoot common web widget problems and integration issues
- [WhatsApp Troubleshooting](https://docs.lacy.ai/troubleshooting/whatsapp.md): Common issues and solutions for WhatsApp Business integration
- [WhatsApp Automation](https://docs.lacy.ai/whatsapp/automation.md): Automate WhatsApp messaging with triggers and actions in the automation platform
- [WhatsApp Conversations](https://docs.lacy.ai/whatsapp/conversations.md): Track and manage AI-powered WhatsApp conversations with customers
- [WhatsApp Business Integration](https://docs.lacy.ai/whatsapp/overview.md): Connect your AI assistants to WhatsApp Business for automated text-based customer conversations
- [WhatsApp Senders](https://docs.lacy.ai/whatsapp/senders.md): Create and manage WhatsApp Business senders for AI-powered messaging
- [Message Templates](https://docs.lacy.ai/whatsapp/templates.md): Create and manage WhatsApp message templates for business-initiated conversations

## OpenAPI Specs

- [openapi](https://docs.lacy.ai/api-reference/openapi.json)