> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lacy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Lacy.ai Basics

## Types of Calls

1. Inbound Calls: Calls received by the system
2. Outbound Calls: Calls initiated by the system

## Campaigns

Campaigns are organized sets of calls with specific goals and target audiences.

## Leads

Leads are potential customers or contacts that are targeted in a campaign.

## Assistant Configuration

* Engine: AI model powering the conversation
* Prompt: Initial instructions for the AI assistant
* Initial Message: First message spoken by the assistant
* Language: Language used for the conversation
* Voice: Selected voice for the assistant
* Tools: Additional functionalities available to the assistant
* Post-call Extractions: Data extracted after the call for analysis

## Automate Platform

A no-code platform for setting up and managing Lacy.ai.

## Phone Numbers Provision

Process of acquiring and setting up phone numbers for use in campaigns.

## Costs

* Lacy.ai cost per minute: Charge for using the Lacy.ai service
* Twilio cost: Additional charges for using Twilio's communication services

## Tools

* Transfer Call: Ability to transfer the call to a human agent
* End Call: Option to terminate the call
* Cal.com Calendar Integration: Scheduling functionality integrated with Cal.com


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