> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lacy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbound vs. Outbound Costs

> Compare the cost differences between inbound and outbound calls, including phone numbers and per-minute charges

Here's a simplified comparison of inbound vs. outbound costs:

| **Cost Factor** | **Inbound** | **Outbound** |
| - | - | - |
| Phone Number | Monthly rental for local or toll-free (if needed) | Optional; you can use a rented number or just verify Caller ID. |
| Per-Minute Charge | For each minute the AI stays connected | For each minute of dialing your leads; also includes ring time. |
| Additional Carrier Fees | Toll-free inbound can have surcharges | Some international destinations can have higher outbound rates |
| AI Processing | Included in the per-minute rate | Included in the per-minute rate |

**Inbound**

* Typically cheaper if customers are local.
* Might pay extra for "800" or toll-free lines.

**Outbound**

* Highly dependent on lead destination countries.
* Possibly more expensive if calling places with high telecom fees (some parts of Africa, for example).

***

**Note:** Always verify your calling region(s) to confirm cost details. If you see unexpected high charges, check if you're calling premium lines or remote areas.


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