Lacy.ai operates on a usage-based model. You pay primarily for two things:
  1. The minutes your AI spends in calls.
  2. Any dedicated phone number rentals.

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1. Included Minutes vs. Pay-as-You-Go

  • Included Minutes: Some plans may come with a set of monthly minutes. These are consumed first.
  • Pay-as-You-Go: If you exceed included minutes (or if you’re on a usage-based plan), you pay for each additional minute used.

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2. How We Calculate Minutes

  • Per-Second Billing: Typically, Lacy.ai bills by the second (converted to minutes). For example, a 90-second call is 1.5 minutes.
  • Rounding: Make sure you check your plan’s rounding rules. Some might round up to the nearest 30 seconds, while others do pure per-second.

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3. Monthly Usage & Purchasing Extra

  • Monthly Reset: If your plan includes minutes, those reset monthly on your billing date.
  • Buying Add-Ons: You can purchase extra minute bundles if you expect a spike in call volume.

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4. Additional Costs

  • Phone Number Rental: A monthly fee for each dedicated inbound/outbound number you rent (varies by region).
  • Possible Carrier Surcharges: Some countries may have unique taxes or surcharges—check the Costs & Pricing section for more details.

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5. Monitoring Usage

  • Dashboard: The platform displays your current usage, how many minutes are left, and your estimated cost so far.
  • Notifications: You can set up alerts (e.g., “Email me when I hit 80% of monthly minutes”) using the no-code automation platform.
Next Steps
  • Check out our Costs & Pricing section for a deeper breakdown of number rentals, international rates, inbound vs. outbound cost differences, and more.
  • Or proceed to AI Assistants Overview to build your first agent.