Types of Phone Numbers

1. Normal (Dedicated) Numbers
   • Rented directly from Lacy.ai.
   • Can be used for both inbound and outbound calls.
   • Typically charged as a monthly rental, with the ability to handle multiple parallel calls on a single number.
2. SIP Integration (VOIP/PBX)
   • Connect an existing VOIP or PBX number via SIP.
   • This setup allows you to keep your existing numbers while benefiting from Lacy.ai’s AI.
   • Works for both inbound and outbound—but requires you to share SIP credentials or trunk details with us to configure.
   • To submit a request, contact us through the chat widget in the bottom right corner of the screen inside the app.
3. Caller ID (Outbound Only)
   • When you already have a phone number (e.g., your personal or business line) but don’t want to port it or integrate via SIP.
   • You verify ownership (via OTP or a short call) so that number can appear on people’s caller ID.
   • Inbound calls won’t be answered by the AI if you use Caller ID alone—it only masks the AI’s outbound calls.

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Choosing the Right Option

• If you need inbound and you don’t already have a VOIP solution, consider renting a dedicated number.
• If you have an established PBX or VOIP provider, use SIP integration.
• If you just want to do outbound calls showing your existing phone line, pick Caller ID.