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Pricing Breakdown

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1. Inbound vs. Outbound Calls

• Inbound: You spend minutes as soon as the AI assistant picks up and is engaged in a call.
• Outbound: Minutes start deducting once the customer answers the call and stays connected. Dial time is not billed.

Note: A call is considered active until the AI or the user hangs up, or until voicemail detection ends the call if the user’s voicemail answers (for outbound).

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2. How Minutes Are Used

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a) AI Spoken Time

• If your AI assistant is actively on the call for 1 minute, you consume 1 minute of AI time.
• The cost is prorated by the second, so a 30-second call uses 0.5 minutes from your plan (for AI time).

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b) Carrier Conversion

• Carrier cost (the telecom network fee) is also deducted from your balance but is typically rounded up to the next minute.
• We convert the carrier’s dollar amount to minutes at your plan’s rate.
  • Example: If your carrier charge is $0.05 for a 1-minute call, and your plan’s AI rate is $0.10/min, we convert that $0.05 to 0.5 minutes from your balance.

• 1 AI minute (for the assistant)
• + 0.5 “carrier minutes” (converted from the carrier’s $0.05 to half your AI cost).
• = 1.5 minutes total deducted from your plan balance.

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3. Per-Second Billing vs. Rounding

1. AI Time
   • Measured per second, so 70 seconds is ~1.17 minutes of AI usage.
   • Deducted exactly from your plan’s minute balance.
2. Carrier Time
   • Rounded to next full minute for the network fee.
   • Then converted into a fraction of your AI plan cost to decide how many “minutes” to deduct from your credit balance.

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4. Included Minutes & Top-Ups

• Each Plan: Usually includes a monthly allotment of minutes.
• Using Up Minutes: Once you exceed included minutes, you can top up your wallet with additional minutes at your plan’s rate.
• No Rollover: Unused minutes typically don’t roll over to the next month.

You’re on the Core Plan with 10 included minutes:

• If you make enough calls that total 8 AI minutes + carrier conversions = 8 used, you have 2 left this month.
• Next month, you reset to 10. If you need 200 minutes, you pay for 190 extra minutes at your plan’s rate.

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5. Volume Discounts or Tiers

• Plans vary (e.g., Core at $0.49/min, Pro+ at $0.29/min, Business+ at $0.23/min).
• High-volume usage (like 50,000+ minutes/month) can often get bulk discounts by contacting sales.

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6. Quick Usage Examples

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Example A (Outbound Call, Core Plan)

• AI Rate: $0.49/min
• Call Duration: 30 seconds → 0.5 AI minutes = $0.245 AI cost.
• Carrier: $0.01/min, but 30 seconds → 1 minute rounded up → $0.01.
  • $0.01 at your plan’s $0.49 rate = 0.0204 “plan minutes” used (Or if you do a simpler approach, $0.01 / $0.49 = 0.0204 minutes)
• Total: 0.5 (AI) + 0.0204 (carrier) = 0.5204 minutes from your plan. If you had 10 included, you’d have 9.4796 left.

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Example B (Inbound Call, Pro+ Plan)

• AI Rate: $0.29/min
• Call Duration: 90 seconds → 1.5 AI minutes = $0.435 AI cost.
• Carrier: Suppose inbound is $0.015/min, rounding up to 2 minutes if the call was 1.5 min. That’s $0.03 total.
  • $0.03 / $0.29 = 0.1034 minutes from your plan.
• Total: 1.5 (AI) + 0.1034 (carrier) = 1.6034 minutes deducted.

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FAQ

• Do I pay double if user + AI talk simultaneously?
  No, it’s based on total call duration, not per speaker concurrency.
• What if someone picks up then instantly hangs up?
  The AI might register a few seconds; cost is fractional for the AI, but carrier may round up to 1 minute.