Track and manage AI-powered WhatsApp conversations with customers
WhatsApp conversations are tracked alongside your other conversations, allowing you to review message history, monitor AI performance, and manage customer interactions.
The same system prompt used for voice calls and web widgets applies to WhatsApp. Ensure your prompt works well for text-based communication.
Text-Friendly Prompts — For assistants that handle both voice and WhatsApp, consider including instructions for text formatting like using bullet points and shorter paragraphs.
All media files received in WhatsApp conversations (images, audio, video, documents) are stored as attachments. Browse received files in the conversation detail view.
When a customer sends an image, your AI assistant can analyze it using vision-capable LLMs (OpenAI, Claude, Gemini). The AI’s analysis and response are shown in the conversation alongside the original image.
Incoming voice messages are automatically transcribed based on your assistant’s language settings. The transcribed text appears in the conversation alongside the audio, and the AI responds to the transcribed content.
Operators can send files back to customers directly from the conversation UI. This is useful for sharing documents, images, or other resources during a conversation.
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