Types of Calls
- Inbound Calls: Calls received by the system
- Outbound Calls: Calls initiated by the system
Campaigns
Campaigns are organized sets of calls with specific goals and target audiences.Leads
Leads are potential customers or contacts that are targeted in a campaign.Assistant Configuration
- Engine: AI model powering the conversation
- Prompt: Initial instructions for the AI assistant
- Initial Message: First message spoken by the assistant
- Language: Language used for the conversation
- Voice: Selected voice for the assistant
- Tools: Additional functionalities available to the assistant
- Post-call Extractions: Data extracted after the call for analysis
Automate Platform
A no-code platform for setting up and managing Lacy.ai.Phone Numbers Provision
Process of acquiring and setting up phone numbers for use in campaigns.Costs
- Lacy.ai cost per minute: Charge for using the Lacy.ai service
- Twilio cost: Additional charges for using Twilio’s communication services
Tools
- Transfer Call: Ability to transfer the call to a human agent
- End Call: Option to terminate the call
- Cal.com Calendar Integration: Scheduling functionality integrated with Cal.com