Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available pages before exploring further.

Skip to main content

Lacyai Support Docs home page

Platform Guide

Platform guide
What is Lacy.ai?
How It Works (Quick Overview)
Key Terminology

Getting Started

Core Concepts
Understanding Call Minutes & Billing

AI Assistants Overview

What is an AI Assistant?
System Prompts
Initial Message & Audio
Creating and Editing an AI Assistant
Tools & Functions
Voice Selection & Voice Cloning
Filler Audio
Cal.com Appointment Scheduling
Testing Your Assistant
Assistant best practices
Assistant Modes
AI Prompt Editor
Custom Mid-Call Tools
Flow Builder
Test Chat Interface
Web Widget

Phone Numbers

Types of Phone Numbers
Purchasing & Managing Numbers
Pricing & Regions
SMS Capabilities
Assigning Numbers to Assistants

Inbound Calls

Inbound Calls Overview
Provisioning & Managing Phone Numbers
Configuring the Inbound Assistant
Inbound Call Insights

Outbound Calls

Outbound Calls Overview
Creating & Managing Campaigns
Caller ID & Handling
Voicemail Handling
Scripts & Prompts for Sales or Collections
Mass/Parallel Dialing

Campaigns

Campaigns Overview
Creating a Campaign

Conversations

Conversations Overview
Viewing & Managing Conversations

Leads

Leads Overview
Importing Leads
Managing Leads

AI Prompting & Conversation Design

Prompt Writing Basics
Inserting Knowledge Bases
Handling Interruptions & Speech Sensitivity
Language & Accent Support

Automation & Integrations

Introduction
Overview of No-Code Automation
Webhook & API
Phone System Integrations

Custom Dashboards

Custom Dashboards
Widget Configuration

WhatsApp

WhatsApp Business Integration
WhatsApp Senders
Message Templates
WhatsApp Conversations
WhatsApp Automation

Costs & Pricing

Cost Overview
Pricing Breakdown
Number Rentals & International Rates
Inbound vs. Outbound Costs
Extra Fees & How They're Calculated

Number Provisioning

Supported Countries
Managing Your Numbers
SIP Integration
DIDLogic Integration
Twilio Integration
Zadarma Integration
Handling Compliance
Phone System Integrations
Overview

Settings

Data Retention

Troubleshooting & FAQs

Voice & Response Issues
Billing & Credits
Call Quality Issues
AI Behavior Issues
Cal.com Issues
Calendly Issues
Campaign Issues
GoHighLevel Issues
Leads Issues
SIP Integration Issues
Web Widget Issues
WhatsApp Troubleshooting
General Setup Issues
Can I Bring My Own Phone Number / Twilio?

Release Notes

Product Updates

API Reference

Introduction
Authentication

Platform Basics

Inbound calls

Inbound calls are calls that are received by the AI assistant

Inbound calls are great when you want to receive calls from your customers.

Powered byThis documentation is built and hosted on Mintlify, a developer documentation platform